Privacy Policy

Last Updated: [10/12/2025]

At Rhino Sawmills, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy describes how we collect, use, and share information when you visit https://rhinosawmills.com/, request a quote, or purchase our products.

1. Who We Are

Rhino Sawmill Machinery is the responsible party for the processing of your personal data. Physical Address: Plot 7, R554 (towards Lenasia), Eikenhof, Johannesburg South, South Africa. Email: info@rhinosawmills.com Phone: +27 10 110 0115

2. Information We Collect

We collect information directly from you when you use our website or contact us. This includes:

• Personal Identification Information: Name, email address, phone number, and physical address (for delivery and invoicing).

• Order Information: If you purchase machinery or spares, we collect information necessary to process your order, including billing details and shipping address.

• Communications: Details included in your messages when you contact us via our “Need a quote?” forms, email, or chat.

• Technical Data: We automatically collect certain information when you visit our Site, such as your IP address, browser type, and operating system, to help us optimise our website performance.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To generate quotes, process orders for sawmills and spares, and arrange for courier delivery to your door.

• Customer Support: To respond to your technical inquiries, service requests, and general questions.

• Communication: To send you administrative information, such as order confirmations, invoices, and updates regarding our holiday closure dates.

• Marketing: With your consent, we may send you newsletters or information about new products (e.g., the R950 or V2 Resaw) and promotions. You may opt out of these communications at any time.

4. Sharing Your Information

We do not sell your personal information. We only share your data with third parties in the following circumstances:

• Service Providers: We share necessary details with third-party service providers who assist us in operating our business, such as courier companies (to deliver your spares/machines) and IT support.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: If the business is merged or sold, your information may be part of the transferred assets.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

6. International Transfers

As we operate from South Africa, your information is processed here. If you are accessing the Site from outside South Africa (e.g., the EU or USA), please note that your information will be transferred to, stored, and processed in South Africa, where data protection laws may differ from those in your jurisdiction.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we correct or update any inaccurate personal data.

• Deletion: Request that we delete your personal data (subject to certain legal exceptions, such as tax record-keeping requirements).

• Objection: Object to the processing of your personal information.

To exercise any of these rights, please contact our Information Officer at info@rhinosawmills.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@rhinosawmills.com

• Address: Plot 7, R554 (towards Lenasia), Eikenhof, Johannesburg South, South Africa.